AT YOUR SERVICE
A little clarity.
How do I place an order?
Add your fragrances to the bag and complete checkout. We save your order before you continue to WhatsApp to confirm it with our concierge.
What are the delivery charges?
Current delivery charges and any complimentary delivery eligibility are shown at checkout before you place your order.
How can I track my order?
Visit Track an Order and enter your order reference and the mobile number used at checkout.
Can I pay on delivery?
Cash on delivery and bank transfer are available at checkout. Our concierge will confirm payment and delivery details with you.
What is a Scent Passport?
A Scent Passport is a saved digital profile showing a fragrance’s identity, notes and character. Scan its QR code to return to the profile.
How does the scent quiz work?
Your answers help us identify fragrance families and notes that suit your preferences. We save a personal scent profile, which you can discuss with our concierge before ordering.
What if my order arrives damaged?
Please contact the house with your order reference and photographs of the packaging and bottle. See our returns policy for the current process.
How should I store my fragrance?
Keep the bottle tightly closed in a cool, dry place, away from direct sunlight and large temperature changes.
STILL CURIOUS?
Speak with the house →