Returns & Replacements

### Our Luxury Satisfaction Commitment We take immense pride in the obsessive quality of every bottle that leaves our facility. Your satisfaction and peace of mind are paramount. #### 7-Day Transit Damage & Defect Replacement If your bottle arrives damaged, leaking, with a defective atomizer pump, or differs from what you ordered: 1. Contact our WhatsApp Concierge at **0300-1234567** within 7 days of receiving the package. 2. Share a brief photo or video of the parcel condition. 3. Our concierge will immediately dispatch a brand-new replacement at **zero additional cost to you**. You do not need to deal with complicated courier return logistics. #### Change of Mind & Fragrance Exchange Due to the sanitary and bespoke nature of personal fragrances, bottles that have been unsealed or used cannot be returned for a cash refund. However, if you are unsure about which fragrance suits you best, we strongly encourage taking our **Fragrance Quiz** or ordering our **Discovery Trio Box** prior to purchasing full-sized single bottles. #### Refund Processing Approved refunds are processed via **Direct Bank Transfer, Easypaisa, or JazzCash** within 3 to 5 business days after inspection.